September 21, 2015

Terms and Conditions of Use


Welcome to our website. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


We are committed to safeguarding your privacy online. The following policy statement shows how we treat your personal information.

Any information provided to Camden Mediation Service by use of this site in order to access services, is provided voluntarily. It will be treated in confidence and under no circumstances will we sell, trade or otherwise disclose your details to third parties unless required to do so by law.

From time to time, we may also use your information to contact you for client feedback or research purposes. We may contact you by email, phone, fax or post.

We may also collect information about your usage of the website using cookies. If you do not want to receive cookies, you may reject them by using your browser settings.

We use Google Analytics.

This website contains links to other sites not owned or operated by Camden Mediation Service. We are not responsible for the privacy practices or the contents of these sites. We do not intend links on this website to be referrals or endorsements of the linked sites; they are provided for convenience only.

Sending information over the Internet is inherently insecure. If you send us information using a form on this web site, or by email, you do so at your own risk, and you should be aware that it is sometimes possible for this information to be intercepted by hackers and other third parties.

This website does not collect or store any of your personal information. We do not store credit card details nor do we share financial details with any 3rd parties.

By continuing to use this site you are considered as understanding and agreeing to the content of this statement, which takes effect immediately on your first use of the site. Camden Mediation Service reserves the right to change this privacy policy and terms and conditions at any time by posting changes online.

Payment for services

Unless you are in receipt of certain state benefits, you will need to pay for your MIAM at the time of booking. We will request your debit/ credit card details to facilitate this. We do not keep records of these details.

We endeavor to ensure that the date, time and location of your appointments are as convenient for you as possible. The options available will be discussed with you at the time of booking. Appointments are usually available between 10 – 15 working days of a request being made, depending upon your requirements. You will be informed if we are experiencing a period of particular high demand. If we are unable to assist, we will signpost you to alternative service providers.

If you are subsequently assessed as being eligible for Legal Aid, you will be refunded within 5 working days of the mediator completing a legal aid assessment demonstrating your eligibility. The legal aid assessment will be completed at your MIAM, provided you bring the correct evidence of your income.

If you do not have a credit / debit card please talk to our staff for alternatives.

If you have to pay for your mediation sessions, payment will be collected from you when the meeting is confirmed by phone. If it is not possible to do this at the time, payment must be received 5 working days before the date of your appointment. If it is not received, your appointment time may be offered to other clients.

Cancellations and rebooking

We hope you appreciate that once an appointment is made that we require clients to do their best to keep to it.

Our service incurs costs for administration, room hire and mediators for every appointment made, which are payable whether or not you turn up. More importantly, given the high demand for our services, if appointments are missed or cancelled at short notice, we are unable to offer those appointments to other clients.

However, we understand that occasionally clients will need to postpone or cancel their mediation session.

If you are paying for the service and decide to cancel your appointment, please let us know as soon as possible. We do not charge a cancellation fee as long as we receive at least 5 working days’ notice in advance of an appointment. Please note that 5 working days means that an appointment must be cancelled no later than exactly a week before it is due to take place.

When appointments are cancelled at short notice, i.e. less than 5 working days before the appointment, there is a cancellation charge of £50. The balance of your payment you will be refunded within 5 working days from the date of cancellation. The cancellation charge is reduced to £25 if you rebook within 10 working days and attends the meeting.

If you are eligible for legal aid and cancel at short notice, you will need to pay a deposit of £25 to rebook, which will be refunded if you attend the meeting, within 5 working days of completion of a legal aid assessment demonstrating your eligibility.

The service reserves the right to stop working on a case if constant cancellations are a problem.

We trust you appreciate we have adopted this policy in the interests of meeting the needs of all our clients as promptly and efficiently as possible. Your co-operation is appreciated.