May 26, 2015


Apart from in exceptional circumstances, the Family Courts now require you to attend a Mediation Information and Assessment Meeting (MIAM) before they will accept an application from you. This is because they want you to consider whether mediation may be a more appropriate starting point then legal action.

The MIAM is an opportunity for you to discuss your situation with one of our experienced mediators and find out more about mediation, how it can meet your needs and how it compares with the other options available to you.

Please call 020 7383 0733 or email us at to book your appointment.

We endeavor to ensure that the date, time and location of your appointments are as convenient for you as possible. The options available will be discussed with you at the time of booking. Appointments are usually available between 10 – 15 working days of a request being made, depending upon your requirements. You will be informed if we are experiencing a period of particular high demand. If we are unable to assist, we will signpost you to alternative service providers.

Payment for services

Unless you are in receipt of certain state benefits, you will need to pay for your MIAM at the time of booking. We will request your debit/ credit card details to facilitate this. We do not keep records of these details.

If you are subsequently assessed as being eligible for Legal Aid, you will be refunded within 5 working days of the mediator completing a legal aid assessment demonstrating your eligibility. The legal aid assessment will be completed at your MIAM, provided you bring the correct evidence of your income.

If you do not have a credit / debit card please talk to our staff for alternatives.

Cancellations and rebooking 

We hope you appreciate that, once an appointment is made, we require clients to do their best to keep to it.

Our service incurs costs for administration, room hire and mediators for every appointment made, which are payable whether or not you turn up. More importantly, given the high demand for our services, if appointments are missed or cancelled at short notice, we are unable to offer those appointments to other clients.

However, we understand that occasionally clients will need to postpone or cancel their mediation session.

If you are paying for the service and decide to cancel your appointment, please let us know as soon as possible. We do not charge a cancellation fee as long as we receive at least 5 working days’ notice in advance of an appointment. Please note that 5 working days means that an appointment must be cancelled no later than exactly a week before it is due to take place.

When appointments are cancelled at short notice, i.e. less than 5 working days before the appointment, there is a cancellation charge of £50. The balance of your payment you will be refunded within 5 working days from the date of cancellation. The cancellation charge is reduced to £25 if you rebook within 10 working days and attend the meeting.

If you are eligible for legal aid and cancel at short notice, you will need to pay a deposit of £25 to rebook, which will be refunded within 5 working days of the mediator completing a legal aid assessment demonstrating your eligibility.

Where we work

We offer appointments in a number of different locations across London, including: Camden, Clapham, Croydon, Hackney, Haringey and Lewisham.